Conflict and Negotiation

TOPIC 3: Benchmark – Conflict

Conflict is multifaceted problem that takes understanding its parts and how each individual approaches it such that you can make a constructive solution. This assignment requires you to assess a destructive conflict, your own conflict style, and how to appropriately resolve it.

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Write a paper (1,000-1,500 words) doing the following:

1. Summarize a conflict you recently experienced for the factors that made it destructive in nature. Your discussion should utilize material from Chapters 1 & 2.

2. Utilizing the conflict styles assessment on page 147, informally interview two persons close to you about their perceptions of your personal conflict style. Discuss the differences between your own and others’ perception of your style. Include both positives and negatives of your style.

3. Reflecting on your destructive conflict, what other conflict style could you adopt to constructively resolve that conflict? This should include prescriptive behaviors that overcome the weaknesses or use the strengths to constructively resolve the situation.

This paper should include four additional academic sources that support your position. These are outside the textbook.

Prepare this assignment according to the guidelines found in the APA Style Guide.

You are required to submit this assignment to LopesWrite.

All B.A. in Communication majors should save the final version of this assignment with edits that incorporate faculty feedback after grading. Students should also save the assignment directions. COM-490: Communication Capstone will require students to prepare a portfolio that showcases their work in the program. Please save this assignment in multiple locations. See the “Communication Professional Portfolio Guide” under course materials for further instructions.

Benchmark Information

This assignment assesses the following programmatic competency:

1.1 Determine which conflict management style(s) would be most appropriate for resolving a conflict.


Read Chapters 5 and 7 of the Book Interpersonal Conflict.

Read: “Leadership Styles & Conflict Management Styles of Executives,” by Limbare, from Indian Journal of Industrial Relations (2012).


Read “An Exploratory Study Into the Causes of Conflict and the Effect of Conflict Management Style on Outcome in a Competitive Workplace,” by Zia and Syed, from the Journal of Managerial Sciences (2013).


Read “Conflict Resolution Styles in the Nursing Profession,” by Losa Iglesias and De Bengoa Vallejo, from Contemporary Nurse: A Journal for the Australian Nursing Profession (2012).


Read “Moderating Role of Personality Traits on Emotional Intelligence and Conflict Management Styles,” by Bao-Yiann and Chun-Chi, from Psychological Reports (2012).


Read “The Relationship Between Interpersonal Conflicts and Personality Traits in Friendship Between Mothers Rearing Little Children,” by Michiko and Yoko, from the Japanese Journal of Personality (2013).


Read “Intercultural Conflicts Between Close Friends: A Case Study of Power Relations in Continuing Education in Saudi Arabia,” by Glowacki-Dudka, Usman, and Treff, from Convergence (2008).



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